LOLA scores 18 ambitionOne admiration points – Founded by Paul English, one of the cofounders of Kayak, Lola is lifting the travel-agent industry into the 21st century. Lola works as a chat app to connect travelers to a team of consultants who can take care of every step of the planning process. The app uses a combination of AI technology and an experienced staff to provide travelers with an alternative to many of the DIY travel websites. Funding: $20 million from investors including General Catalyst and Accel Partners.
- A: 5– employee satisfaction, inspiring leadership
- B: 4 – customer satisfaction, brand strength, product leadership
- C: 4 – innovation capability
- D: 3 – sustainability
- E: 2 – profitability